This translation is provided for information only; only the French version is legally binding.
Contact Us
Our team is at your disposal to help you. You can contact us:
- By email: support@friperiz.fr
- Via the contact form below
- On our social media
Average response time: 24-48 business hours
Frequently Asked Questions (FAQ)
How do I create an account?
Download the Friperiz app, tap "Sign up" and follow the steps. You will need a valid email address for verification.
How do I list an item for sale?
In the app, tap the "+" button in the center, take photos of your item, add a detailed description and set your price. Do not forget to include the item's condition and its dimensions.
How do I make a secure purchase?
Use our integrated payment system for all your transactions. Never share your banking information outside the app.
How does delivery work?
You can choose between in-person handover (in a public place) or postal shipping. For in-person handover, agree on a place and time with the seller through our integrated messaging system.
What should I do in the event of a dispute?
Contact our customer service immediately via the contact form or by email. We will review your situation and help you find an appropriate solution.
Reporting and Safety
The safety of our community is our priority. If you encounter:
Inappropriate behavior
A suspicious listing
A technical problem
Use the "Report" button in the app or contact us directly.
Last updated on 31 January 2025. Any questions: support@friperiz.fr.