Friperiz Terms and Conditions of Use

Last updated: 08/11/2026

Welcome to Friperiz. By using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. Acceptance of the Terms

By accessing Friperiz, you agree to be bound by these terms and conditions and all applicable laws and regulations, and you acknowledge that you are responsible for complying with applicable local laws.

2. Use of the Licence

a. You are granted a revocable, non-exclusive and non-transferable licence to use Friperiz for your personal, non-commercial use (except for Pro and Partner accounts, which are governed by a specific addendum).
b. You may not:

• Modify or copy the materials on the site
• Use the materials for commercial purposes
• Attempt to decompile or reverse engineer any software contained on Friperiz

c. This licence will terminate automatically if you breach any of these restrictions and may be terminated by Friperiz at any time.

3. Registration and Account

a. To use certain Friperiz services, you must create an account. You are responsible for maintaining the confidentiality of your account and your login credentials (password and/or linked Google or Apple account).
b. You agree to provide accurate, current and complete information when registering and to keep it up to date.
c. You must not use another person's account without authorisation.
d. Login methods: you may create an account or log in using your email address and a password, via Sign in with Google, or via Sign in with Apple (iOS only). At any time, from Settings → Security, you may link a Google or Apple account to your existing account, or set a password for an account created via Google/Apple.

4. User Conduct

You agree not to use Friperiz to:

• Post content that is unlawful, offensive, threatening, defamatory or otherwise inappropriate
• Impersonate another person
• Harass, abuse or harm other users
• Collect or track the personal information of other users
• Interfere with or disrupt the operation of the site

5. Items for Sale

a. Sellers are responsible for describing the items they list for sale accurately and honestly.
b. Prohibited items include, without limitation: illegal products, counterfeits, dangerous items, and anything that infringes intellectual property rights.
c. Friperiz reserves the right to remove any listing deemed inappropriate or in breach of our policies.

6. Transactions and Role of Friperiz

a. Friperiz acts primarily as a trusted intermediary between buyers and sellers. Friperiz facilitates transactions through its platform but is not the seller of the items offered.
b. Users are responsible for entering into and performing transactions.
c. Friperiz charges buyer protection fees on each transaction paid within the application, clearly displayed before payment. These fees cover transaction security, dispute management and platform maintenance. Sellers pay no commission on their sales.
d. Exception — Friperiz Delivery: when a buyer chooses the Friperiz Delivery shipping method, Friperiz also acts as carrier. The conditions applicable to this service are described in Article 14 below.
e. Territories and shipments between territories: Friperiz is open in the territories indicated in the application and on the website, and other territories are coming soon. An item may be shipped between two territories open on Friperiz by standard carrier (Colissimo). For certain shipments between territories, La Poste requires an online customs declaration, which the seller completes accurately when creating the shipment. Taxes and fees may be requested from the buyer on receipt: they remain the buyer's responsibility, are not included in the displayed price and are not collected by Friperiz. Details are available on the Shipping and Delivery page.
f. Offers: a price offer remains valid for 72 hours, unless a shorter period is indicated on a private offer from a shop. Once the offer is accepted, the buyer has 48 hours to pay for the item at that price. After these periods, the offer expires and the item remains for sale at its normal price. Until payment has been made, the item is not reserved and may be purchased by another user, except for a reservation within the meaning of g. below.
g. Reservation with payment on handover: for an item offered for in-person handover, the buyer may, instead of paying in the application, reserve the item and pay the seller directly at the time of handover. The reservation is free of charge and holds the item for 72 hours. Both the buyer and the seller may cancel it at any time before handover; if the seller has not confirmed handover within this period, the reservation is cancelled automatically and the item is put back on sale. This payment takes place outside Friperiz and is covered by no protection (see Article 7.5).

7. Payments

7.1 Payment Processing

a. All payments on Friperiz are processed securely by Stripe, a PCI DSS Level 1 certified payment service provider. Friperiz never stores your bank card details.
b. Accepted payment methods include: bank card (Visa, Mastercard, etc.), Apple Pay and Google Pay.
c. By using Apple Pay or Google Pay, you also accept the respective terms of use of Apple and Google for these payment services.

7.2 Buyer Protection and Retention of Funds

a. For each purchase, buyer protection fees are applied. The amount is calculated according to a scale (fixed base + percentage of the item price) and is displayed transparently before payment is confirmed.
b. The seller's funds are held by Friperiz until receipt of the item has been confirmed. This retention allows the buyer to verify that the item received is as described.
c. Funds are released to the seller when the buyer confirms that the item was received in good order, or automatically in the absence of a dispute, depending on the method of handover: 14 days after shipment (entry of the tracking number) when the buyer and the seller are located in the same territory, 25 days after shipment when they are located in two different territories, 10 days after the declared handover (or, failing that, after payment) for an in-person handover, and upon actual delivery for Friperiz Delivery. A reminder invites the buyer to confirm receipt 2 days after shipment within the same territory, 7 days after shipment between two territories, and a warning is sent to the buyer 4 days before automatic confirmation.

7.3 Payment to Sellers

a. To receive their payments, sellers must enter their bank details (IBAN, account holder and address) directly in the application. This data is encrypted and stored securely.
b. Once the funds have been released, sellers may request a withdrawal from their Friperiz wallet. The SEPA transfer is made by Friperiz to the bank account provided, within 1 to 2 business days.
c. Sellers pay Friperiz no commission on their sales and no withdrawal fees.

7.4 Refunds

a. For a purchase paid within the application, if an item does not match its description, the buyer may report a dispute as long as receipt of the item has not been confirmed (by the buyer or automatically, see Article 7.2).
b. Refunds are handled on a case-by-case basis by our customer service in accordance with our refund policy.
c. In the event of a refund, the funds are returned via the original payment method used for the purchase.

7.5 Payments Outside the Application

a. The buyer protection, retention of funds, dispute management and refunds described in Articles 7.2 to 7.4 and in our refund policy apply exclusively to purchases paid within the Friperiz application (bank card, Apple Pay, Google Pay).
b. Any payment made outside the application — payment in person at handover (including as part of a reservation, Article 6.g), cash, bank transfer, peer-to-peer payment app or any other means not offered by Friperiz at the time of purchase — constitutes a transaction concluded directly and exclusively between the buyer and the seller. Friperiz is not a party to this transaction, collects no sums and charges no fees.
c. For these transactions, Friperiz offers no protection, makes no refund or compensation, and does not act as a mediator. The risks relating to payment, authenticity, conformity and condition of the item, as well as to the course of the handover, are borne by the buyer and the seller, who settle any dispute directly between themselves.
d. Before confirming a reservation with payment on handover, the buyer expressly acknowledges, in the application, that this payment is not covered by any Friperiz protection. It is the buyer's responsibility to check the item on site before paying, and the seller's responsibility to hand over the item only once it has been paid for.
e. Friperiz recommends always paying within the application. Never share your bank details, verification codes or login credentials with another user, and report to Friperiz any request for payment by link, bank transfer or third-party application.
f. This article does not deprive users of the rights granted to them by law, which cannot be waived by contract.

8. Intellectual Property

The content of Friperiz, including but not limited to text, graphics, logos, images, audio clips, digital downloads and data compilations, is the property of Friperiz or its content suppliers and is protected by French and international copyright laws.

9. Limitation of Liability

a. Friperiz shall not be liable for any direct, indirect, incidental, consequential or punitive damages arising from your access to or use of our service, except in the cases provided for in Article 14 (Friperiz Delivery).
b. Friperiz does not guarantee the quality, authenticity or legality of the items listed for sale by users. Sellers are solely responsible for the accuracy of their listings.
c. As payment transactions are processed by Stripe, Apple Pay or Google Pay, Friperiz cannot be held liable for any malfunctions or errors relating to these third-party services.
d. For shipping methods other than Friperiz Delivery, Friperiz is not responsible for loss or damage occurring during transport; liability lies with the seller and/or the carrier chosen.
e. Friperiz is not responsible for transactions, payments and handovers carried out outside the application, under the conditions set out in Article 7.5.

10. Indemnification

You agree to indemnify and hold harmless Friperiz and its affiliates, officers, agents and employees from any claim or demand, including reasonable attorneys' fees, made by a third party due to or arising out of your breach of these Terms and Conditions.

11. Governing law

a. These terms and conditions are governed by and construed in accordance with French law.
b. In the event of a dispute, the parties shall first endeavour to find an amicable solution, in particular by contacting Friperiz customer service at contact@friperiz.fr.
c. Complaints: any complaint may be sent to Friperiz by email at contact@friperiz.fr; Friperiz undertakes to examine it and to seek an amicable solution with the user.
d. Failing an amicable resolution, where the user acts as a professional, disputes fall within the jurisdiction of the competent courts of the district where Friperiz's registered office is located, in Guadeloupe. A user acting as a consumer may bring proceedings, at their choice, before one of the courts with territorial jurisdiction under the Code de procédure civile (French Code of Civil Procedure), or before the court of the place where they were residing at the time the contract was entered into or at the time the damaging event occurred (Article R.631-3 of the Code de la consommation (French Consumer Code)).

12. Amendments

Friperiz reserves the right to revise these terms and conditions at any time. In the event of a substantial change, we will inform you by a notification in the application or by email. By continuing to use the service after the changes have been published, you accept the revised terms.

13. Contact

For any questions regarding these terms and conditions, please contact us at contact@friperiz.fr.

14. Friperiz Delivery (proprietary delivery service)

14.1 Purpose

Friperiz Delivery is an optional delivery service operated directly by Friperiz, currently offered in Guadeloupe, in the municipalities served (list on the Shipping and delivery page). The service may be temporarily suspended: in that case, it is not offered at checkout. When it is chosen by the buyer at checkout, Friperiz acts as carrier on the buyer's behalf and, in that capacity, assumes the responsibilities defined below.

14.2 Eligibility conditions

• The seller and the buyer must both be located in a served municipality of Guadeloupe (list on the Shipping and delivery page).
• The islands (Marie-Galante, La Désirade, Les Saintes) are not served.
• The service is not offered between two different territories, nor currently in the other territories open on Friperiz; for such shipments, the standard carrier remains available.

14.3 Rate and delivery time

• The rate (between 5€ and 10€) is calculated automatically based on the departure and arrival zones and is displayed before payment. The fees are entirely borne by the buyer.
• The delivery time is 72 working hours (excluding Sundays and public holidays) from the time the parcel is actually collected from the seller.

14.4 Friperiz's commitments

• Friperiz undertakes to collect the parcel in a condition consistent with that in which it was handed over by the seller.
• Friperiz undertakes to deliver the parcel to the buyer within the stated time, except in cases of force majeure (natural disaster, traffic obstruction, etc.).

14.5 Loss of or damage to the parcel during transport

In the event of loss or damage attributable to Friperiz during the transport phase (between collection and delivery):

• The buyer is fully refunded (item price + delivery fees + buyer protection).
• The seller is compensated up to the sale price of the item, capped at 100€ per parcel. Sellers wishing to ship items worth more than 100€ via Friperiz Delivery must obtain prior written agreement from Friperiz.

14.6 Seller unavailable for collection

If the seller is not present at the agreed collection appointment, Friperiz will schedule a second attempt. If the seller is absent again, the delivery is cancelled:

• The buyer is fully refunded.
• The seller is not paid for the sale.
• Repeated absences may lead to the suspension of the seller's account.

14.7 Buyer absent at delivery

If the buyer is not present at the delivery appointment, Friperiz will schedule a second attempt. If the buyer is absent again, the parcel is held by Friperiz and the buyer has 7 days to collect it by appointment. After this period:

• The delivery is automatically cancelled.
• The buyer is fully refunded.
• The seller is not paid for the sale (the item remaining at the seller's disposal).

14.8 Personal data transmitted

For the performance of a Friperiz Delivery, the following information is shared between the parties and Friperiz:

• Full address of the seller and the buyer
• Telephone number of the seller and the buyer (used only to coordinate the delivery)

This data is used only for the purposes of the service and is processed in accordance with our Privacy Policy.

14.9 Ineligible items

Any item prohibited for sale on Friperiz is also excluded from Friperiz Delivery. Friperiz reserves the right to refuse to collect a parcel whose declared contents do not match the listing, or which appears dangerous (poorly packed fragile items, liquids, etc.).

By using Friperiz, you acknowledge that you have read, understood and accepted these terms and conditions.