Shipping and Delivery

At Friperiz, we strive to make the shipping and delivery process as simple and transparent as possible for our sellers and buyers. Here is everything you need to know about the delivery methods offered on our platform.

Available delivery methods

When listing an item for sale, the seller chooses one or more handover methods from the following:

1. Delivery by standard carrier

• Shipping via La Poste (Colissimo) or any equivalent carrier, carried out by the seller. Delivery costs are paid by the buyer at the time of purchase.
• Costs are calculated automatically based on the parcel size selected by the seller and the territories of the seller and the buyer, and are displayed before payment (see "Shipments between territories" below).
• The seller has 3 business days from receipt of payment to drop off the parcel.

2. Hand delivery

• The buyer collects the item directly from the seller, with no delivery costs.
• The meeting is arranged directly between the parties via the Friperiz messaging system.

3. Friperiz Delivery

• Proprietary delivery service currently offered in Guadeloupe, in the municipalities served, between a seller and a buyer who are both located in those municipalities.
• The service may be temporarily suspended: when it is not available, it does not appear among the methods offered at checkout.
• Municipalities served: Baie-Mahault, Les Abymes, Pointe-à-Pitre, Le Gosier, Morne-à-l'Eau, Le Moule, Sainte-Anne, Saint-François, Anse-Bertrand, Port-Louis, Petit-Canal, Petit-Bourg, Lamentin, Sainte-Rose, Deshaies, Pointe-Noire, Goyave, Basse-Terre, Capesterre-Belle-Eau, Trois-Rivières, Gourbeyre, Vieux-Habitants, Baillif, Bouillante, Vieux-Fort.
• Municipalities not served: Marie-Galante, La Désirade, Les Saintes.
• Price: €5 to €10 depending on the departure and arrival zones. The exact price is displayed at checkout. Costs are borne by the buyer.
• Delivery time: 72 working hours (Sundays and public holidays not counted) from the pick-up of the parcel at the seller's location.
• An appointment is arranged with the seller for the pick-up of the parcel, then with the buyer for delivery.

Responsibility for transport

For methods 1 and 2

• Friperiz does not take part in the physical transport of the item.
• The seller is responsible for packaging and shipping. In the event of loss or damage, responsibility lies with the selected carrier, with the seller (in the case of hand delivery) or with their insurance.
• We recommend that sellers insure valuable parcels with their carrier.

For Friperiz Delivery

• Friperiz acts as the carrier. We assume responsibility for the proper delivery of the parcel from pick-up at the seller's location to delivery at the buyer's location.
• In the event of loss or damage occurring during Friperiz Delivery transport:
  • The buyer is fully refunded (item + delivery costs + buyer protection).
  • The seller is compensated up to the sale price of the item, within a limit of €100. Above this amount, compensation remains capped at €100 unless prior written agreement has been reached with Friperiz for valuable items.
• If the seller is not available at the agreed pick-up appointments (after 1 further attempt), the delivery is cancelled and the buyer is fully refunded. The seller is not compensated in this case.
• If the buyer is not present at the delivery appointment (after 1 further attempt), the parcel is held by Friperiz for 7 days. The buyer is invited to collect it by appointment. After this period, the delivery is cancelled and the buyer is fully refunded.

For sellers

1. Preparing the shipment

• Pack your item carefully to avoid any damage during transport.
• Use packaging appropriate to the size and fragility of the item.
• If you use an external carrier, include a copy of the order confirmation in the parcel.

2. Shipping or handover times

• Standard carrier: 3 business days to ship.
• Friperiz Delivery: be available at the appointment arranged with Friperiz for the pick-up of the parcel.
• Hand delivery: to be arranged directly with the buyer within a reasonable time.

3. Tracking

• Standard carrier: enter the tracking number on the order page.
• Friperiz Delivery: the buyer and the seller receive automatic notifications at each stage (pick-up, delivery, etc.).

For buyers

1. Choosing the delivery method

• At checkout, you choose from the methods offered by the seller.
• Delivery costs are displayed before you confirm payment.

2. Receiving your order

• Upon receipt, carefully check the condition of the parcel and its contents.
• Confirm receipt on Friperiz as soon as you have checked the item. A "Have you received your order?" reminder is sent to you 2 days after shipping (7 days for a shipment between two territories).
• If you do not confirm receipt or report a problem, receipt is automatically confirmed and payment is released to the seller 14 days after shipping within the same territory, or 25 days after shipping between two different territories (10 days after handover for hand delivery; upon delivery for Friperiz Delivery). You are notified 4 days beforehand.

3. In the event of a problem

• If the parcel does not arrive within the stated time: first contact the seller via the Friperiz messaging system (methods 1 and 2), or contact Friperiz support (Friperiz Delivery method).
• See our refund policy for cases of non-receipt, or of non-conforming or damaged items.

Coverage area

• Friperiz is open in the territories indicated in the app and on the website, and other territories are to come.
• Method 1 (standard carrier) may be used within a single territory or between two open territories. Hand delivery assumes that the seller and the buyer are able to meet and, in practice, is used within a single territory.
• Friperiz Delivery is currently offered in Guadeloupe, in the municipalities served (see the list above). Marie-Galante, La Désirade and Les Saintes are not served.
• International deliveries are not offered.

Shipments between territories

• Carrier: a shipment between two open territories is made via Colissimo, at the rate for that route displayed before payment. If the seller has not enabled shipping, the item cannot be delivered to another territory.
• Indicative delivery times: up to 18 days depending on the route. The delivery time depends on the carrier and is given for information only.
• Receipt: the confirmation reminder is sent 7 days after shipping, and automatic confirmation takes place 25 days after shipping, in order to take these delivery times into account.
• Formalities: for certain shipments between territories, La Poste requires the seller to make an online customs declaration when creating the label: the seller states the item and its sale price. Taxes and fees may be charged to the buyer upon receipt. They remain the buyer's responsibility, are not collected by Friperiz and are not included in the displayed price.

Contact

For any question regarding delivery, contact us at support@friperiz.fr.